Information Technology-Help Desk

Earn a Help Desk certificate for an entry-level career in IT support for half the cost.

If you want to provide basic computer support for an organization, this degree is for you.

• About the IT-Help Desk Certificate

  The Help Desk certificate prepares students to provide Level One IT support. Level One support staff answer calls for IT support, offer solutions for simple problems, route calls, and manage IT tickets.

  In the Help Desk certificate program, you’ll start with an introduction to computer technology and then add on knowledge of programming logic and design, applications, PC maintenance, and networking. You’ll also develop the professional skills needed for successful employment such as self-management, communication, and interviewing.

  Employment opportunities may be available in any industry, from education and non-profits to corporations and global enterprises.

  The help desk certificate is a one-year program designed for entry-level employment. Additional coursework can be added to earn an associate degree for advanced career and educational opportunities.

• What You’ll Learn/Courses and Curriculum

  View the full curriculum guide for the Certificate in Information Technology-Help Desk.

• What Can I Do With an Information Technology-Help Desk Certificate?

  With this certificate, you’ll be qualified for employment in Level One IT support.

  Careers and Salaries

  Career Option	Salary
  Computer Support Specialist:	$60,810

  2023 median pay. Source: Bureau of Labor Statistics

• Related Programs

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  Information Technology Cybersecurity & System Administrator